Your questions, our answers: (1) Products, (2) Orders, (3) Shipping, (4) Returns, and (5) Refunds.
What are your products made of?
All our jewelry is made of solid, hypoallergenic 925 sterling silver (92.5% silver and 7.5% copper alloy). Like all high-quality silver jewelry, they come with a palladium/rhodium plating to prevent tarnishing. Some products come with a luxurious vermeil 24k gold coat. Vermeil coating is at least five times thicker than regular plating and won't fade or tarnish. All products are nickel-free and lead-free.
Is Sterling Silver good for belly button piercings?
Unlike pieces that are made of inexpensive steel alloys that may contain nickel, brass or other base metals, sterling silver jewelry doesn’t contain metal additions that can cause allergic reaction. People who are sensitive to metals such as nickel or brass can wear sterling silver jewelry.
What are the cons of Sterling Silver piercings?
Sterling Silver can tarnish over time. Our jewelry comes with a fine rhodium plating, which reduces the risk of tarnishing to a minimum. If one avoids contact with chemicals (such as disinfectants different from alcohol), and controls regularly for tarnishing, the comfort of wearing Sterling Silver is higher than most other metals. For more information, see the Care Guide.
Does Sterling Silver cure infected piercings?
No! If your piercing feels warm to the touch, is very swollen, and is bleeding or producing any kind of fluid, you should see your piercer or a doctor.
Can I switch to Sterling Silver right after I’ve gotten a new piercing to accelerate the healing?
Consult your piercer beforehand to make sure it is safe to change the jewelry. In any case, make sure you don’t use saline solution. Saline solution might cause tarnishing.
Are there any precautions I must take?
Before changing your jewelry, please wash your hands with warm water and soap. Make sure you are in a clean place. Also, see the Care Guide.
Can you make me a customized piercing?
In case you have something special in mind, please contact us.
How do I find my right size?
All our products come in different sizes; You can read more about how to find your size under Measure Guide.
How do I change my piercing?
Wash your hands with warm water and make sure you are in a clean place before opening the clear pouch in which your new jewelry comes.
After inserting your new piece of jewelry, check whether all balls (or prongs) are tightly screwed on. While wearing the piece, make sure that the ball is not unscrewing itself by checking from time to time.
My silver jewelry has tarnished, what now?
One of the main drawbacks to silver jewelry is its tendency to tarnish. This is caused by slight impurities in the silver which can react with air.
As all high-end silver jewelry, our pieces come with a fine plating of rhodium that decreases significantly the probability of tarnishing. Make sure that your piercing doesn’t come into contact with disinfectants other than alcohol. It is also better to avoid swimming pools, hot springs, and seawater.
Should you realize that the piercing changes color, take it out and polish it with the silver cleaning pad that comes with your order.
My gold plated jewelry has been discolored, what now?
To restore shine to gold vermeil pieces, gently clean them with soapy water and dry with a soft cloth; Don't use polishing pads. Avoid humidity, chemicals, perfumes and lotions and don’t wear the jewelry while working out, swimming and showering. An increased physical acidity can make the golden layer let loose. Avoid scratching on your gold-plated jewelry as much as possible as these scratches are the main cause of discoloration.
How do I place an order?
Add the jewelry you would like to purchase to your cart. After, click on the Cart icon placed on the left side (mobile: right side) at the top of the home page. Check your order, go to check-out and run through the following 4 steps to complete your order. 1. Contact information and shipping address: Fill in your contact and shipping details. 2. Shipping: currently we offer only free standard shipping 3. Payment: Here you can choose your preferred payment method. 4. Check all filled in data and place your order.
How do I cancel or edit an order?
To cancel or edit an order, please contact our customer service team as soon as possible using the “Contact” link on the homepage. Once you have placed your order, it will usually be processed the following business day. Please note that a change of address after placing your order is not possible if you paid using PayPal since this would void PayPal’s buyers’ protection.
The item I have received is faulty. What do I do?
Please accept our sincere apologies. Please contact us as soon as possible using the “Contact” link on the homepage. We can send you a free replacement. Please note that we are unable to offer free repair of any damage following wear and tear.
I have received the wrong item. What do I do?
We are very sorry for the inconvenience. Please write to us using the “Contact” link on the homepage, we will send you the right item or offer you a refund.
Where are my items shipped from?
US orders are shipped from Los Angeles. All other orders, including orders from Canada ship from Shenzhen, China.
To which countries do you ship?
We ship to most countries in the world. Should we be unable to ship to your country for whatever reason, we will contact and refund you.
What are the shipping costs?
We offer standard free worldwide shipping.
When will I receive my items?
US orders take 2-5 working days to arrive. Orders from Europe usually arrive in about 2 weeks. All other customers normally receive their items in 3 weeks. If you don't receive your item with 30 days, contact us and we will refund you.
Can I track and trace my shipment?
All orders come with a tracking number. Tracking information for international orders starts updating itself once your order has arrived in your country.
How much duties and taxes will I be charged?
Taxes and duties depend on your shipping destination. In most cases, you won't have to pay duties or taxes, but there can be exceptions. We advise you to consult local tax and customs authorities before placing large orders.
What is your returns policy?
You can return any unworn items (i.e. items still in their unopened plastic bag) within 30 days after you have received your order. For sanitary reasons, we can’t accept returns for body jewelry that is not sterile anymore. To return an item, please contact us. You can read more about returns under our 30 Day Return Policy.
Will I be charged for freight when returning my items?
As of now, we are unfortunately not able to offer free returns or exchanges. You will have to pay for shipping the item to one of our logistics partners in Europe (Italy), the US or our shop in Shenzhen.
Please note that while you are free to choose which shipping method to use when returning items to us, it is your responsibility to ensure that the items reach us safely.
How long will it take to process my refund?
Once we have received your items and made sure they are still in their original package, your refund will be processed within 1-2 business days. As soon as we have processed your refund, you will receive a notification by email. Depending on your bank, the money will normally be in your account within 1-5 business days.
Will you send items that are not eligible for refunds back to me?
In case we find out want to return an item that has been worn or taken out of its plastic bag, we will destroy it. Since we use third parties to process our returns, we can’t ship items back to you without incurring substantial costs that would exceed the price of the piercing.
My jewelry is damaged. What do I do?
Please contact us as soon as possible using the “Contact” link on the homepage.
What is your refunds policy?
We will offer you the choice between a full refund and a free replacement (provided the item is in stock) if
- you didn’t receive your item or received it after 30 days since placing your order;
- the item is faulty on arrival;
- you received an item that is different from what you ordered;
- your jewelry becomes faulty with in 3 months of using it in line with our care guide.
If you didn't find an answer to your question, please Contact us. We are happy to help.